Cancellation Policy

Late Cancel/No Show:

There is a strict 12-hour cancellation period
Late cancellations and/or no shows will result in the loss of a class and a $20 fee
Transferring from one class to another within the same day will result in a late cancellation fee of $20 if the change was done after the 12-hour.
All class sales are final/ no refunds or returns even if you early canceled class

Class Lateness Policy

First-time clients may not enter the class more than 5 minutes after the scheduled class start time
Returning clients may not enter the class more than 10 minutes after the scheduled class start time.
This is to keep our clients safe and the flow of the class moving. If you arrive past the grace period, your spot can be given to a waitlisted client and will result in the loss of the class and a late fee.

For all Auto Pay memberships/ Auto Pay Packages (For both Unlimited Monthly Membership- six-month commitment and 4 Pack Auto Pay):

Transferrable between all studio locations
Limited to ONE class per member per day
Recurring Monthly Membership Fee: the selected fee will be on auto-pay.
A 6-month commitment is required for all recurring package memberships
All memberships are nontransferable & nonrefundable.
No recurring appointments.
No rollover of unused classes to the next month/year.
Prices are subject to change with a 15 day email notice
1 membership hold is allowed per the 6 month cycle. The hold must be a minimum and maximum of 1 month in length. Payment will not be pro-rated for any hold shorter than 1 month in length.

Standard single session and package classes:

The Waitlist:

If a class you’d like to take is full, we encourage you to sign up for the waitlist! If a spot opens, you will be added to the class and will receive an email confirmation. If you no longer want a spot in the class, please remove yourself from the waitlist notifications. You are responsible for all classes you are added to from the waitlist.

*The Pilates Cave RESERVES THE RIGHT TO REFUSE SERVICE*